Frequently asked questions … and other useful info.
What are normal hours of operation? We are usually open Thursday-Saturday (depending on bookings) with the the bar opening at 6:00 p.m., showroom doors at 7:00 p.m. and show time is 8:00 p.m. We generally close one hour after show end. Please review each show as times are subject to change.
What are the ticketing options at The Kessler? Each show has its own seating configuration. Types of tickets may include General Admission, Standing Room Only, General Admission Seated, Reserved Gallery Seating, Tables with 4 seats, and Suites with 8 seats. Simply click on the buy button of the show you want to see for the different options for that specific show.
What do the seating configurations look like? Once you click on the BUY TICKETS button, you’ll get a view of the seating configuration after the description of the show. Note that The Kessler does NOT have selectable assigned seating, other than Tables and Suites. General Admission (GA) Seated tickets and Reserved Gallery tickets are “first come-first served” as far as seating selection; only the Tables and Suites are assigned.
Where can I buy tickets? Advance tickets can be purchased through our website. If tickets still remain, they can purchased at the door the night of the show.
I already purchased tickets and have a question, who can I contact? Please contact our ticketing company, Prekindle, with your ticketing question.
I purchased tickets and cannot attend./I need to change the name on my tickets at Will Call. Ticket purchases are nonrefundable. You can change the name on your tickets yourself via Prekindle at any point up to 24 hours before the show. If you have other questions related to your tickets, or need to change the information after that point, please contact our ticketing company.
I purchased tickets from a third party (StubHub, Craigslist, an individual, etc). Are my tickets valid?
The majority of our tickets are sold through Prekindle, our authorized ticketing vendor. On occasion, but rarely, will an artist sell tickets directly from their site. Please be cautious when purchasing tickets from a third party vendor or from people on social media as tickets purchased from resellers do not guarantee validity or entry. We reserve the right to prohibit the transfer or cancel the purchase of any ticket if we believe the purchase was made solely for the intent of reselling at a higher price.
Where do I park and how much does it cost? All parking around The Kessler is free. Abundant street parking is available in front (W. Davis Street), on the side (N. Clinton Avenue) and behind the theater (along Seventh Street). Please be respectful to our neighbors when parking.
How can I retrieve something I lost, left or forgot? Please email us with a brief description or come by during normal hours of operation to see if it has been turned in. If you left a credit card with our bar, please email us with your name and contact information.
Does The Kessler have a bar? Yes, The Kessler has a full bar featuring Texas beer, wine and spirits. Please note that our bar is a walk-up bar and we do not have regular waitstaff. In addition to our lobby bar downstairs, our Reserved Gallery (upstairs) has a bar.
Does The Kessler serve food?
The Kessler does not serve food. If you are looking for sit-down dining options, some suggested restaurants in close proximity to the theater include: Nova, PhD, Cannon’s Corner Irish Pub and several great options in Bishop Arts District.
Do you have any age restrictions? Most shows are all ages unless otherwise noted on the ticketing page. Generally those 17 and under need to be accompanied by a parent or guardian. Show content is not guaranteed to be rated or censored.
When is your box office open? We do not have a traditional box office, as all our advance ticket sales are done online. However, tickets for shows that are not sold out are available for purchase at the door on the evening of the show.
How do I get my tickets? Tickets are “paperless” and are available at Will Call. All you need is your confirmation number and an ID with the name the tickets were purchased under. If you have a question about your ticket, please contact our ticketing company, Prekindle.
What is the concert etiquette policy? We want everyone to be relaxed and have a great experience. Our shows range from dancing and heavy metal to classical and singer songwriters, so the norms may change per show. A good rule of thumb is to go by what other concertgoers are doing. If they are clapping, singing and dancing then you should, too; but if they are sitting quietly and listening intently to every sound then you probably should too.
Do you have a bag policy? Generally speaking, bags should not impede the space of other guests in an intimate venue setting. We recommend bags smaller than 14” x 14” however, exceptions can be made for bags containing medically-necessary items. Please note, any bag brought into the venue may be subject to search.
What is your video/camera/recording policy? The recording policy is set by each artist. Most local shows may be recorded as long as it is not disruptive to the patrons or talent. Most touring artist have restrictions that do not allow for any type of recording device during a show. Flash photography is not permitted at any of our shows. If you want to be sure, email Jeff prior to the show.
What are the best local hotel accommodations? In our opinion, Canvas Hotel (canvashoteldallas.com). They even offer discounted rates to The Kessler Theater patrons – just let them know at the time of booking that you will be joining us.
The Kessler is a historic theater. Does it have accessible seating? Yes, a small ramp that accommodates wheelchairs descends from the lobby to performance space on the first floor. The accessible seating has unobstructed site lines and is located in close proximity to the stage. Up to three contiguous seats can be assigned next to the accessible seating if available at the time of purchase. Please make arrangements for contiguous seating at the time of purchase by contacting Prekindle.
Note that, as a historic building, we do not have elevator access to the Reserved Gallery (balcony) area.
How does The Kessler handle booking? For an artist to be considered for booking, their assets should be submitted by emailing a member of our team.
I want to host my wedding, birthday party, etc at The Kessler, what should I do? To rent the theater for a private event, please see the information on our Rentals page.
NOTE: The Kessler Theater does not have an ATM on-site and many artists only accept cash for merchandise.
Maps and directions to The Kessler
The Kessler Theater
1230 W. Davis St.
Dallas, Texas 75208 (Map)